Shipping is free of charge throughout Europe
Cenere GB ships in Italy and worldwide by GLS and DHL express courier services.
All merchandise sent by Cenere GB is carefully packaged.
Cenere GB will ship the merchandise with the related invoice containing details on prices and discounts applied, also in the event of sale items.
FREE INSURANCE
All ahipments by Cenere GB are covered by free insurance for theft and/or accidental damage.
The insurance remains valid until the merchandise is delivered.
ORDER PROCESSING
All fully completed and paid orders will be processed within two business days: all shipments are sent from Cenere GB., (Italy), only on business days, from Monday to Friday from 9:00 a.m. to 5:30 p.m.
Orders entered on Saturdays and Sundays will be dealt with the next Tuesday.
ONLINE SHIPMENT TRACKING
Cenere GB customers can track their shipments at any time by using the tracking service.
The Customer will receive a merchandise shipment confirmation email with a tracking number that can be used to check the shipment status at any time.
WORLDWIDE SHIPPING
Shipments may be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the delivery address.
DDP (Delivery Duty Pay) shipments are sent to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary), for which VAT is already calculated and included in the purchase price.
DDU (Delivery Duty Unpaid) shipments are sent to non-EU or non-Schengen countries, which are not subject to VAT on the purchase price.
DELIVERY TIME
Delivery time depends on the destination of the products.
ITALY (DDP): delivery is indicatively expected within two days of shipping.
EU European Countries (DDP): delivery is indicatively expected within three business days of shipping.
Non-EU European Countries (DDU): delivery is indicatively expected within three business days of shipping.
Rest of the World: delivery is indicatively expected in up to 5-7 days after shipping by Express Service.
DELIVERY CONDITIONS
Once the merchandise has been delivered, the Customer is responsible for carefully inspecting the package before signing the delivery document.
If the package has been tampered with or is not intact, the Customer may sign the delivery document subject to confirmation or refuse the delivery.
Any irregularities must be promptly reported to Cenere GB, by sending an email to our customer service.
If the Customer refuses to accept the merchandise, all shipping costs to return to package to Cenere GB will be deducted from the refund due to the Customer.
If for any reason whatsoever the shipment is not delivered to the address provided by the Customer during registration, the package will be sent back to Cenere GB at the expense of the Customer.
In this case, Cenere GB shall arrange to deduct that amount from any refund due to the Customer.
